This policy explains shipping for orders placed through the Kinlorne online store.
Where we deliver
The store is intended for U.S. shoppers. Available service depends on your complete delivery address, the item and the options offered at checkout. Alaska, Hawaii, U.S. territories, APO/FPO addresses and P.O. boxes may have restrictions. Do not assume an address is served unless an available shipping method is shown.
Charges and delivery information
Applicable shipping charges and taxes are shown before you submit your order. Free shipping applies only when expressly offered for that order. Review any item-specific handling or delivery information before purchasing.
Order processing and carrier transit are separate. Shipment estimates specifically presented before purchase apply to your order. If no estimate is displayed and you need delivery by a particular date, contact us before ordering. Delivery estimates are not guaranteed arrival dates unless expressly stated.
Shipment delays
Where no shipment time has been stated, we follow applicable U.S. requirements concerning shipment within 30 days. If we cannot ship within the stated time, or within 30 days when no time was stated, we will notify you of the delay, provide a revised shipment estimate and explain your option to cancel for a refund. We will seek consent where required and promptly refund when required consent is not obtained.
Furniture deliveries and multiple packages
Furniture sets and modular items may be packed in several cartons, which can arrive separately. Check the item and tracking information before reporting a missing carton. Delivery does not include assembly, room-of-choice placement, stair service or removal of packaging unless specifically included in the service you selected.
Measure doorways, hallways, stairways and the intended placement area before purchase. Tell us in advance if you need information about carton sizes or access arrangements. Carrier appointment requirements, where applicable, will be communicated for your shipment.
Tracking, addresses and cancellations
Order updates are sent to the email address used at checkout. When available, tracking is included in the shipment update and may take time to show the first carrier scan. Check your delivery details carefully and request changes or cancellation promptly; changes cannot be guaranteed once fulfillment starts.
If incorrect address details result in additional shipping charges, we will explain the available options and charges before arranging another delivery.
Delivery problems
If a parcel is delayed, cannot be located, arrives damaged or appears incomplete, contact our team with your order number. Keep the packaging and take photographs where practical. We will investigate and coordinate an appropriate resolution. A carrier delivery scan alone does not remove rights you may have under applicable law.