KINLORNE / CUSTOMER CARE

Frequently Asked Questions

How do I choose furniture that fits?

Compare the product dimensions with your room, delivery access and the space needed around the furniture. Modular sofas and patio sets can include several pieces; confirm the included modules and layout before purchase.

Are accessories in the photos included?

Check the included-pieces list for the specific product. Decorative items, extra modules and accessories shown for styling are not included unless expressly listed.

Does furniture require assembly?

Requirements vary by item. Review the listing and supplied instructions. Ask us if you need clarification about assembly, gazebo site preparation or included hardware before ordering.

Can outdoor furniture stay outside year-round?

Care and storage needs depend on the materials, model and local conditions. Follow the manufacturer’s product-specific instructions. A general outdoor listing does not promise maintenance-free use or suitability for every climate.

Where do you deliver?

The store is intended for U.S. shoppers. Available shipping methods and charges depend on the address and item. See Shipping & Delivery for restrictions and delivery details.

Why did only part of my set arrive?

Furniture sets may ship in multiple cartons with separate tracking updates. Review the shipment information, then contact us if a carton is missing or the delivered contents do not match the order.

How do I return an item or report a problem?

Read Returns & Refunds and contact us before shipping anything back. Include your order number, product and a description; photos help us understand damage or missing parts.

Can you help me compare models?

Yes — contact our team with the products you are considering and the measurements or features that matter to you.