Please contact Kinlorne before sending back an item. We can help confirm eligibility and the appropriate next step.
Change-of-mind return requests
Before ordering, contact us to confirm the change-of-mind return window and eligibility for your item. Any item-specific return terms presented before purchase apply. Your rights regarding defective, damaged or incorrect goods remain unaffected.
Include the order number, product and reason for return. Obtain authorization and the correct return address before shipping. The original shipping label or a business mailing address is not necessarily the return location.
Condition and packing
Where a change-of-mind return is available, the item should be complete, clean and free from damage caused by use, with its hardware, accessories and included parts. Keep the original packaging where practical. Tell us whether furniture has been assembled, installed or used, so we can confirm eligibility and suitable packing instructions.
For furniture sets or modular products, confirm which pieces need to be returned before shipping. Please do not mix parts from different models.
Return costs
You are responsible for shipping an authorized change-of-mind return unless a different arrangement was offered before purchase. We will explain any original shipping charge or proposed deduction as part of the return arrangement, subject to applicable law. No undisclosed restocking fee will be applied.
Damage, defects, incorrect items or missing parts
Notify us promptly with the order number, model, description and photos where practical. Keep packaging and parts while we review the issue. Do not use a product that appears unsafe. We will arrange an appropriate remedy, which may involve replacement parts, replacement goods, return or refund, depending on the circumstances and your legal rights. You will not be charged return shipping for an error or defect for which we are responsible.
Refunds and exchanges
After receiving and assessing an authorized return, we will notify you of the decision and refund amount. Approved refunds are sent to the original payment method unless another lawful arrangement is agreed. Your payment provider may require additional time to post a credit. Statutory deadlines continue to apply.
Exchanges depend on eligibility and stock. Request cancellations as soon as possible; an order already being fulfilled may require a return after delivery.
Your rights
This policy does not limit consumer rights that cannot lawfully be excluded. A separate warranty applies only where expressly provided and on its stated terms; this page does not promise an additional warranty period. For help, contact our team.